About IPAC Consulting

We are your strategic partners in infection protection and control

IPAC Consulting offers a wide range of expertise to various sectors in the healthcare field. Our team consists of experienced Infection Control Practitioners, Environmental Services expertise, Health and Safety Practitioners, Infectious Disease Physicians, and infection control trained Construction Trade Professionals, including Engineering.  We are pleased to offer our clients individualized packages and support products to suit your needs including personalized consultation, educational program development, policy manuals, program review, and assessment services.

Meet Your Infection Control Team


Natalie J. Goertz, RN, BScN, CIC

Natalie Goertz holds a BScN (UWO, London, Ontario) and is a registered nurse.  She is currently completing a master’s degree in clinical epidemiology.  Natalie is certified through the Certification Board of Infection Control and has experience in all levels of health care including a large tertiary health care centre, a large community hospital as well as public health.  She has managed an Infection Prevention and Control department in acute care.  Natalie has served as co-chair of the IPAC-Canada Surveillance and Epidemiology Interest Group and as President for the IPAC-Canada Southwestern Ontario Chapter.  She has extensive knowledge of program development and evaluation for Infection Control Programs, Environmental Services and Reprocessing Departments and has successfully led these groups through the Accreditation process.  Natalie has experience in conducting, participating and evaluating research to infection control practices and has presented research findings at national and international conferences including IPAC-Canada, APIC and SHEA.

Stefan David, BSc Eng, P.Eng.
Director of Strategic Development

Stefan David graduated from Guelph University with a degree in Systems and Computing Engineering. He is a professional engineer with experience in mechanical and electrical designations. Stefan has a keen interest in business development and has spent 8 years’ experience managing Toshiba’s Canadian operations. He is well versed in all project phases, including green field development, contract negotiations and project delivery. Stefan has completed the CSA Designing for the Future Z8000 – Canadian Health Care Facilities and Effective Implementation and Practical Application of Infection Control During Construction, Renovation and Maintenance courses. He is a key member of IPAC Consulting’s leadership team through strategic business development and guiding future direction.

Stephanie Fletcher, CPA, CMA
Manager of Operations & Finance

Stephanie has been involved in IPAC Consulting since its inception and is actively involved in business development and project management. She graduated from the University of Waterloo with an honours degree in Financial Management, and went on to obtain her Certified Management Accountant designation. Stephanie has always had a love for business and has a background in public accounting. With her education and experience, Stephanie contributes financial and operational expertise in the development and implementation of IPAC Consulting’s business practices.


Our ID Physicians are experts in their field.  They have extensive experience in providing consultation in tertiary, community and public health care settings.  They are knowledgeable with the latest research and best practice guidelines.  We utilize their expertise internally to ensure our products are of the very best quality.  Our clients also can have individualized packages developed to utilize consultations should they require this service.

Dr. John Michael

Michael John, MSc, MB, ChB, FRCPC

Dr. Michael John is a Medical Microbiologist and the Medical Director, Infection Prevention and Control for the London hospitals.  He is a Professor in pathology, medicine and Microbiology and Immunology at the University of Western Ontario.  His clinical practice is at the Sexually Transmitted Infection Clinic at the Middlesex London Health Unit.  His research interests include hospital-acquired infections and probiotics.

Johan Delport, MB, ChB, MMed

Dr. Johan Delport is a Medical Microbiologist and the Section head of Bacteriology, Division Microbiology at London Health Sciences. He is a Assistant Professor in Pathology and Microbiology at the University of Western Ontario. His clinical practice is at the Sexually Transmitted Infection Clinic at the Middlesex London Health Unit. His research interests include hospital-acquired infections and resistant organisms.


Our team of Infection Control Practitioners have experience in large tertiary centres, public health and community based hospitals.  Our experience ranges infection control and occupational health program planning, front line policy development and implementation, outbreak management to planning and executing complex construction and facility relocation.  We understand the importance of engaging key stake holders to successfully implement changes.  We are successful because not only do we have experience in consulting but we have experience in “doing”.  We have worked closely will various front line and allied health staff to know that our recommendations do not only mitigate risk but are practical solutions to for those who are expected to carry them out.

Portia Schuurmans

Portia Schuurmans, BSc, OCAD
IPAC Consultant

Portia completed her Honours BSc in Biology with a minor in Chemistry from Wilfrid Laurier University, and after working for a couple years, she returned to school to study Advanced Biotechnology at Durham College. She recently started a Masters degree in Infectious Disease at The London School of Hygiene & Tropical Medicine in London, England, and is working towards obtaining her CIC designation. Having always had an interest in the science of healthcare, and with previous roles related to safety and quality control, Portia brings experience in leadership, education, and continuous improvement. Since joining the IPAC team in September 2018, she has assisted IPAC Consulting through education and onsite assessments.

Vikki Jerome

Vikki Jerome, OCD
IPAC Consultant Support

Vikki’s passion for infection prevention and control began during her time at Conestoga College, where she earned an Ontario College Diploma with distinction, through her successful completion of the Biotechnology Technician program. Since then, she has continued her studies at the University of Guelph, with an Honours in Biological Sciences. She is also working towards obtaining her CIC designation.


Jen Weston

Jen Weston
Office Manager

Jen joined IPAC Consulting in 2020 brining 16 years of knowledge in business administration, accounting, and management experience. Jen has been an instrumental player in process improvement initiatives within these roles, and is a key part of the IPAC Consulting team’s customer service and client satisfaction.

Nicole Miller

Nicole Miller
Admin Support

Nicole has a background in Business Administration – Management, and as well as being a Human Resources Professional. Nicole has 2.5 years experience working in a dental setting, where she gained various industry-related knowledge. Nicole began working with IPAC in January 2020, and is looking forward to broadening this knowledge, and providing support to clients in achieving and maintaining compliance.

Amy VanMassenHoven
Environmental Expert

Amy graduated from Everest College as a Personal Support Worker. Amy has eight years of experience in Long Term Care including outbreak management and management of nosocomial infections such as C.diff, MRSA, VRE, and respiratory illness. She then moved into acute care where she trained and practiced as an environmental services worker. Amy has four years of experience in cleaning, disinfection, and outbreak protocol management in a hospital setting.

Chad Tiffin
App Development

Chad Tiffin is an accomplished web developer, and also a pilot. He has designed the IPAC Consulting audit app from the ground up. The app allows IPAC Consulting experts to maximize client time, standardize audits, and provide clients with the best possible reporting to help them get to Compliance quickly and efficiently.

Donna Ward

Donna has twenty-five years’ experience in business, education, curriculum development, publishing, and creative design. She is designing learning modules for infection control learning for dentistry. See our products page and add the modules to get updates when they become available.

Our Core Values

Our business is keeping people safe.


IPAC Consulting believes that eliminating the transmission of infections is achievable.  Our aim is to provide custom-made solutions that will allow you to provide better care to your patients, better service to your customers, and a safe environment for your staff, resulting in better health outcomes for all.

IPAC Consulting employs certified infection control experts with experience in a variety of settings, including large teaching hospitals, small community hospitals, long-term care homes, public health units, pre-hospital care settings, and community care centres. These collective experiences have given us the knowledge and skill needed to apply infection prevention and control principle to meet healthcare needs in a wide variety of settings.


We pride ourselves in the ability to create customized program and policies for each of our valued customers.  No matter what industry you work in, we will take time to listen to and understand your unique needs, and to provide personalized, evidence-based solutions.  We care about keeping you, your patients, visitors, customers, and staff safe from the spread of disease and infection.


You can rest assured that IPAC Consulting has your organization’s best interests at heart. We believe in being honest, trustworthy, and reliable in the work that we do. Our goal is to create a safe and clean environment for your business.


When you work with IPAC Consulting you get a team of experts to find solutions, answer questions and educate your facility.   IPAC Consulting stays current on the following standards and guidelines:

  • Regional Infection Control bodies (eg. Provincial Infection Control Networks of British Columbia (PICNet),
  • Ontario’s Provincial Infectious Diseases Advisory Committee(PIDAC), etc.)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • United States Centers for Disease Control and Prevention (CDC)
  • Canadian Safety Association (CSA)

Why IPAC Consulting

Health care associated infections can have a devastating effect on patients and health care systems


Health care Associated Infections

Rising rates of MRSA and others.

The most prevalent healthcare associated infections continue to rise. Canadian MRSA cases increased 17-fold from 1995 to 2006. In the USA, MRSA bacteremia has been associated with mortality rates up to 60%.

Increased Stay

Increased STAY

Resulting in decreased bed and room availability.

Healthcare Associated Infections increase hospital stays by an average of 11 days.

Financial Strain

Financial Strain

Health care Associated Infections cost up to $45 Billion a year.

Financial strain on the health care institution averaged over $25,000 per HAI case in 2009, and more than that post-discharge, accounting for an estimated 28-45 billion per year.



A preventable outcome of health care.

Healthcare Associated Infection (HAI) is the fourth leading cause of death in Canada and one of the top 10 causes of death in the US. An estimated 99,000 people died in 2002 as a result of 1.7 million HAIs that year alone.



Health care Associated Infections can be prevented.

Hospitals in the United States, Canada and Europe have demonstrated that with stringent cleaning and infection control, increased staff training and workforce stability infection rates are reduced.



Health care Associated Infections are not acceptable.

Liability suits against healthcare facilities continue, such as a $50 million lawsuit against an acute care centre where 91 patients died after a C. difficile outbreak.


  1. Canadian Union of Public Employees. Healthcare Associated Infections: A Backgrounder. www.cupe.ca. [Online] January 2009. http://cupe.ca/updir/healthcare-associated-infections-cupe-backgrounder.pdf
  2. Haidee, Custodio T and Mirza, Ayesha. Hospital-Acquired Infections. Medscape Reference. [Online] June 21, 2012. http://emedicine.medscape.com/article/967022-overview
  3. Estimating Health Care-Associated Infections and Deaths in U.S. Hospitals, 2002. Klevens, R Monina, et al. March-April 2007, 2007, Vol. 122, pp. 160-166.
  4. Zoutman, Dick. The Economics of Hospital Acquired Infections: Why They Are a Bad Investment! [Presentation PDF]. s.l., Ontario, Canada : Regional Infection Control Network.